About Sightline


Sightline is an innovative service focused on delivering practical and emotional support to blind and partially sighted people, through free* telephone befriending and helpline services. The helpline is open 365 days a year and is staffed by volunteers who understand sight loss through their own personal experience of it, to provide emotional support, advice and guidance. The Befriending Service matches people's hobbies, interests and availability, with that of our volunteers, and a weekly befriending call plan is set up. 

Sight loss can be very distressing and have an enormous effect on a person’s life. People tell us that they struggle with a range of emotions; ranging from anger, sadness and frustration to depression and grief. This is quite normal and coping with these emotions can be, understandably, very difficult. Sightline understands that social isolation is often linked to these emotions, so we launched a telephone befriending service to provide a regular chat. Helping people improve their confidence over the long term.

Changes in vision can affect reading, driving, employment and mobility – and support is available. Sightline’s services provide a unique opportunity to speak with volunteers who themselves face the challenges of sight loss. The helpline is available when people have told us they feel the most alone – the evening.

0800 587 2252

*0800 numbers are free to call from BT landlines and most mobile networks.