Sightline provide telephone-based befriending and helpline support for people affected by sight loss. Regular phone-based befriending can be arranged at a convenient time, and our helpline operates every evening. Our services are all staffed by trained volunteers, who have close experience of sight loss.

Call 0800 587 2252

Sightline is open 6pm-10pm, 365 days a year.


Sightline is an innovative service focused on delivering practical and emotional support to blind and partially sighted people, through free* telephone befriending and helpline services. The helpline is open 365 days a year and is staffed by volunteers who understand sight loss through their own personal experience of it, to provide emotional support, advice and guidance. The Befriending Service matches people's hobbies, interests and availability, with that of our volunteers, and a weekly befriending call plan is set up. 

Losing some or all of sight can be very distressing and have a big effect on a person’s life. People tell us that they struggle with a range of emotions from shock, anger, sadness and frustration to depression and grief. This is quite normal and understandably coping with these emotions can be very difficult. Social isolation often accompanies these feelings, so Sightline have launched their telephone befriending service to provide a regular chat, and help people improve their confidence over the long term.

Changes in vision can affect reading, driving, employment and mobility – and support is available. Sightline provides a unique opportunity to speak with volunteers who themselves face the challenges of sight loss and are available when people have told us they feel the most alone – evenings.


*0800 numbers are free to call from BT landlines and most mobile networks.

About Sightline